{"id":461,"date":"2026-09-14T07:40:09","date_gmt":"2026-09-14T07:40:09","guid":{"rendered":"https:\/\/tsd-demo.com\/carvello\/?page_id=461"},"modified":"2026-09-14T07:41:29","modified_gmt":"2026-09-14T07:41:29","slug":"return-exchange","status":"publish","type":"page","link":"https:\/\/tsd-demo.com\/carvello\/return-exchange\/","title":{"rendered":"Return &#038; Exchange"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"461\" class=\"elementor elementor-461\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-592879a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"592879a\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-fdf0d9e\" data-id=\"fdf0d9e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c936f03 elementor-widget elementor-widget-heading\" data-id=\"c936f03\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Return &amp; Exchange<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5760d0e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5760d0e\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-cb795b3\" data-id=\"cb795b3\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7573985 elementor-widget elementor-widget-text-editor\" data-id=\"7573985\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"PDq2pG_selectionAnchorContainer\" data-start=\"1689\" data-end=\"1724\"><strong data-start=\"1689\" data-end=\"1724\">Effective Date: January 1, 2022<\/strong><\/p><h2 data-section-id=\"4lg09z\" data-start=\"1726\" data-end=\"1751\">Return &amp; Refund Policy<\/h2><p data-start=\"1753\" data-end=\"1880\">At CARVELLO, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we\u2019re here to help.<\/p><h3 data-section-id=\"17hjuim\" data-start=\"1882\" data-end=\"1906\">30-Day Return Policy<\/h3><p data-start=\"1908\" data-end=\"1976\">You may request a return within <strong data-start=\"1940\" data-end=\"1975\">30 days of receiving your order<\/strong>.<\/p><p data-start=\"1978\" data-end=\"2002\">To qualify for a return:<\/p><ul data-start=\"2004\" data-end=\"2191\"><li data-section-id=\"fhaj9l\" data-start=\"2004\" data-end=\"2029\">Product must be unused.<\/li><li data-section-id=\"d90qae\" data-start=\"2030\" data-end=\"2074\">Product must be in its original condition.<\/li><li data-section-id=\"1hxzfb4\" data-start=\"2075\" data-end=\"2113\">Original packaging must be included.<\/li><li data-section-id=\"wgbjtl\" data-start=\"2114\" data-end=\"2158\">All tags and accessories must be attached.<\/li><li data-section-id=\"1t4h8s3\" data-start=\"2159\" data-end=\"2191\">Proof of purchase is required.<\/li><\/ul><h3 data-section-id=\"z2g2n6\" data-start=\"2193\" data-end=\"2217\">Non-Returnable Items<\/h3><p data-start=\"2219\" data-end=\"2258\">The following items cannot be returned:<\/p><ul data-start=\"2260\" data-end=\"2420\"><li data-section-id=\"1gleyti\" data-start=\"2260\" data-end=\"2297\">Customized or personalized products<\/li><li data-section-id=\"1wu09v\" data-start=\"2298\" data-end=\"2322\">Made-to-order footwear<\/li><li data-section-id=\"ra50wj\" data-start=\"2323\" data-end=\"2335\">Gift cards<\/li><li data-section-id=\"trg0vt\" data-start=\"2336\" data-end=\"2354\">Final Sale items<\/li><li data-section-id=\"pmrm26\" data-start=\"2355\" data-end=\"2420\">Products showing signs of wear or damage caused by the customer<\/li><\/ul><h3 data-section-id=\"gbiesu\" data-start=\"2422\" data-end=\"2435\">Exchanges<\/h3><p data-start=\"2437\" data-end=\"2553\">If you received the wrong size or a defective product, we are happy to exchange it, subject to product availability.<\/p><p data-start=\"2555\" data-end=\"2603\">Please contact us within <strong data-start=\"2580\" data-end=\"2602\">7 days of delivery<\/strong>.<\/p><h3 data-section-id=\"uwbqi3\" data-start=\"2605\" data-end=\"2635\">Damaged or Incorrect Items<\/h3><p data-start=\"2637\" data-end=\"2802\">If your order arrives damaged, defective, or incorrect, please contact us within <strong data-start=\"2718\" data-end=\"2742\">48 hours of delivery<\/strong> and include clear photographs of the product and packaging.<\/p><h3 data-section-id=\"aayxj7\" data-start=\"2804\" data-end=\"2822\">Refund Process<\/h3><p data-start=\"2824\" data-end=\"2874\">Once your returned item is received and inspected:<\/p><ul data-start=\"2876\" data-end=\"3092\"><li data-section-id=\"1ams8gi\" data-start=\"2876\" data-end=\"2916\">You will receive a confirmation email.<\/li><li data-section-id=\"18p3n5u\" data-start=\"2917\" data-end=\"2983\">Approved refunds will be issued to your original payment method.<\/li><li data-section-id=\"1bru8rl\" data-start=\"2984\" data-end=\"3092\">Refunds are typically processed within <strong data-start=\"3025\" data-end=\"3047\">5\u201310 business days<\/strong>, depending on your bank or payment provider.<\/li><\/ul><p data-start=\"3094\" data-end=\"3168\">Shipping charges are non-refundable unless the return is due to our error.<\/p><h3 data-section-id=\"1410rfj\" data-start=\"3170\" data-end=\"3192\">Order Cancellation<\/h3><p data-start=\"3194\" data-end=\"3249\">Orders may be canceled within <strong data-start=\"3224\" data-end=\"3248\">12 hours of purchase<\/strong>.<\/p><p data-start=\"3251\" data-end=\"3331\">Once an order has entered production or has been shipped, it cannot be canceled.<\/p><h3 data-section-id=\"k5ypap\" data-start=\"3333\" data-end=\"3354\">Quality Guarantee<\/h3><p data-start=\"3356\" data-end=\"3424\">Every CARVELLO product undergoes quality inspection before shipment.<\/p><p data-start=\"3426\" data-end=\"3529\">If you receive a manufacturing defect, we will repair, replace, or refund the product after inspection.<\/p><h3 data-section-id=\"bhs2tp\" data-start=\"3531\" data-end=\"3559\">Contact Customer Support<\/h3><p data-start=\"3561\" data-end=\"3588\">Email: <a class=\"decorated-link\" href=\"mailto:support@carvello.com\" rel=\"noopener\" data-start=\"3568\" data-end=\"3588\">support@carvello.com<\/a><\/p><p data-start=\"3590\" data-end=\"3632\">Response Time: Within 24\u201348 business hours<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Return &amp; Exchange Effective Date: January 1, 2022 Return &amp; Refund Policy At CARVELLO, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we\u2019re here to help. 30-Day Return Policy You may request a return within 30 days of receiving your order. To qualify for a return: Product must be [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"ocean_front_end_style_editor":"no","ocean_post_layout":"full-screen","ocean_both_sidebars_style":"","ocean_both_sidebars_content_width":0,"ocean_both_sidebars_sidebars_width":0,"ocean_sidebar":"0","ocean_second_sidebar":"0","ocean_disable_margins":"enable","ocean_add_body_class":"","ocean_shortcode_before_top_bar":"","ocean_shortcode_after_top_bar":"","ocean_shortcode_before_header":"","ocean_shortcode_after_header":"","ocean_has_shortcode":"","ocean_shortcode_after_title":"","ocean_shortcode_before_footer_widgets":"","ocean_shortcode_after_footer_widgets":"","ocean_shortcode_before_footer_bottom":"","ocean_shortcode_after_footer_bottom":"","ocean_display_top_bar":"off","ocean_display_header":"default","ocean_header_style":"","ocean_center_header_left_menu":"0","ocean_custom_header_template":"0","ocean_custom_logo":0,"ocean_custom_retina_logo":0,"ocean_custom_logo_max_width":0,"ocean_custom_logo_tablet_max_width":0,"ocean_custom_logo_mobile_max_width":0,"ocean_custom_logo_max_height":0,"ocean_custom_logo_tablet_max_height":0,"ocean_custom_logo_mobile_max_height":0,"ocean_header_custom_menu":"0","ocean_menu_typo_font_family":"0","ocean_menu_typo_font_subset":"","ocean_menu_typo_font_size":0,"ocean_menu_typo_font_size_tablet":0,"ocean_menu_typo_font_size_mobile":0,"ocean_menu_typo_font_size_unit":"px","ocean_menu_typo_font_weight":"","ocean_menu_typo_font_weight_tablet":"","ocean_menu_typo_font_weight_mobile":"","ocean_menu_typo_transform":"","ocean_menu_typo_transform_tablet":"","ocean_menu_typo_transform_mobile":"","ocean_menu_typo_line_height":0,"ocean_menu_typo_line_height_tablet":0,"ocean_menu_typo_line_height_mobile":0,"ocean_menu_typo_line_height_unit":"","ocean_menu_typo_spacing":0,"ocean_menu_typo_spacing_tablet":0,"ocean_menu_typo_spacing_mobile":0,"ocean_menu_typo_spacing_unit":"","ocean_menu_link_color":"","ocean_menu_link_color_hover":"","ocean_menu_link_color_active":"","ocean_menu_link_background":"","ocean_menu_link_hover_background":"","ocean_menu_link_active_background":"","ocean_menu_social_links_bg":"","ocean_menu_social_hover_links_bg":"","ocean_menu_social_links_color":"","ocean_menu_social_hover_links_color":"","ocean_disable_title":"on","ocean_disable_heading":"default","ocean_post_title":"","ocean_post_subheading":"","ocean_post_title_style":"","ocean_post_title_background_color":"","ocean_post_title_background":0,"ocean_post_title_bg_image_position":"","ocean_post_title_bg_image_attachment":"","ocean_post_title_bg_image_repeat":"","ocean_post_title_bg_image_size":"","ocean_post_title_height":0,"ocean_post_title_bg_overlay":0.5,"ocean_post_title_bg_overlay_color":"","ocean_disable_breadcrumbs":"default","ocean_breadcrumbs_color":"","ocean_breadcrumbs_separator_color":"","ocean_breadcrumbs_links_color":"","ocean_breadcrumbs_links_hover_color":"","ocean_display_footer_widgets":"default","ocean_display_footer_bottom":"default","ocean_custom_footer_template":"0","footnotes":""},"class_list":["post-461","page","type-page","status-publish","hentry","entry","owp-thumbs-layout-horizontal","owp-btn-normal","owp-tabs-layout-horizontal","has-no-thumbnails","has-product-nav"],"_links":{"self":[{"href":"https:\/\/tsd-demo.com\/carvello\/wp-json\/wp\/v2\/pages\/461","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tsd-demo.com\/carvello\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/tsd-demo.com\/carvello\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/tsd-demo.com\/carvello\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/tsd-demo.com\/carvello\/wp-json\/wp\/v2\/comments?post=461"}],"version-history":[{"count":4,"href":"https:\/\/tsd-demo.com\/carvello\/wp-json\/wp\/v2\/pages\/461\/revisions"}],"predecessor-version":[{"id":465,"href":"https:\/\/tsd-demo.com\/carvello\/wp-json\/wp\/v2\/pages\/461\/revisions\/465"}],"wp:attachment":[{"href":"https:\/\/tsd-demo.com\/carvello\/wp-json\/wp\/v2\/media?parent=461"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}