Refund Policy – La Ferme BK Topica

1. Eligibility for Refunds
Refunds are only accepted in cases where:

• The product is damaged

• The product does not match the order

2. Non-Refundable Cases
Refunds will not be issued if:

• The issue is caused by incorrect information provided by the customer

• The customer changes their mind after delivery

3. Claim Period
All claims must be submitted within 48 hours of delivery. Claims submitted after this period may not be considered.

4. Proof Requirement
Customers must provide evidence (such as photos) of the damaged or incorrect product when submitting a claim.

5. Refund Process
If the refund is approved:

• The refund will be processed using the original payment method

• Processing times may vary depending on the payment provider