Return Policy
Return Policy Overview
At [Sulham Group.com], we want you to feel confident in your purchase. If for any reason you are not completely satisfied, we are happy to review your request for a return or exchange in accordance with the following guidelines:
Standard Returns & Exchanges
Eligibility: Items must be in new, unused, and resalable condition, and returned in their original packaging with all tags attached.
Timeframe: Returns and exchanges are accepted within 30 days of receipt with valid proof of purchase.
Refunds: Shipping fees are non-refundable, and all refunds will be issued in the original form of payment once the return is processed.
Customer Responsibility: Customers are responsible for all return shipping costs unless the item arrived damaged, defective, or incorrect.
Gift Registry Purchases
- Eligible items purchased through a Gift Registry may be returned within 90 days from the event date (excluding furniture).
- Proof of purchase or registry information is required to process the return.
Non-Returnable & Final Sale Items
The following items are non-returnable, non-exchangeable, and non-cancelable:
- Personalized or monogrammed items
- Custom or made-to-order furniture
- Items purchased as final sale or store floor samples
- Live botanicals and perishable items
- Cut yardage of fabric or trim
- Items damaged, altered, or used through normal wear and tear
Damaged or Defective Items
If your order arrives damaged or defective, please contact our customer service team within 7 days of delivery. We will arrange for a replacement, repair, or refund at no additional cost to you.
Processing & Timelines
- Please allow 5–10 business days from the date we receive your return for inspection and processing.
- Refunds typically appear on your statement within 3–7 business days depending on your bank or card issuer.
- For exchanges, replacement items will ship once the return has been received and approved.
Important Notes
- Shipping charges are non-refundable, except in cases where the return is due to our error (e.g., wrong item shipped or defective product).
- Items without valid proof of purchase may not be accepted.
- Other restrictions may apply based on specific promotions or product categories.
