Privacy Policy

Effective Date: January 1, 2022

Privacy Policy

Welcome to CARVELLO.

At CARVELLO, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website or purchase our products.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

When you use our website, we may collect the following information:

Personal Information

  • Full Name
  • Email Address
  • Phone Number
  • Billing Address
  • Shipping Address
  • Payment Information (processed securely by third-party payment providers)
  • Order History

Automatically Collected Information

  • IP Address
  • Browser Type
  • Device Information
  • Cookies
  • Website Usage Data
  • Shopping Preferences

How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Provide customer support
  • Send order confirmations and shipping updates
  • Improve our website and services
  • Prevent fraud and unauthorized transactions
  • Send promotional offers (only if you subscribe)
  • Comply with legal obligations

Payment Security

CARVELLO does not store your credit or debit card information.

All payments are securely processed through trusted third-party payment providers using industry-standard SSL encryption.

Cookies

We use cookies to:

  • Improve website performance
  • Remember your shopping cart
  • Personalize your experience
  • Analyze website traffic
  • Improve marketing performance

You may disable cookies in your browser settings; however, some website features may not function properly.

Sharing Information

We never sell or rent your personal information.

Your information may only be shared with:

  • Shipping partners
  • Payment processors
  • Website service providers
  • Legal authorities when required by law

Marketing Communications

If you subscribe to our newsletter, we may send updates about:

  • New arrivals
  • Exclusive collections
  • Promotions
  • Seasonal sales

You can unsubscribe at any time using the unsubscribe link in our emails.

Data Protection

We use reasonable administrative, technical, and physical security measures to protect your information against unauthorized access, misuse, or disclosure.

While no internet transmission is 100% secure, we continuously work to safeguard your data.

Your Rights

Depending on your location, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your data
  • Withdraw marketing consent
  • Request a copy of your stored data

To exercise these rights, please contact us.

Third-Party Services

Our website may contain links to third-party websites.

CARVELLO is not responsible for the privacy practices of external websites.

Children’s Privacy

Our website is not intended for individuals under the age of 13.

We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with the updated effective date.

Contact Us

CARVELLO Customer Care

Email: support@carvello.com

Business Hours:

Monday – Friday
9:00 AM – 6:00 PM (EST)