shipping policy
Effective Date: January 1, 2022
Shipping Policy
At CARVELLO, we are committed to ensuring that your order is processed and delivered safely and efficiently.
Order Processing & Delivery
We process and deliver orders using our shipping partners. Customers will receive order confirmations and shipping updates through the contact information provided at checkout.
Damaged or Incorrect Items
If your order arrives:
- Damaged
- Defective
- Incorrect
Please contact us within 48 hours of delivery and include clear photographs of the product and packaging.
We will resolve the issue as quickly as possible.
Shipping Charges
Shipping charges are non-refundable unless the return is due to our error.
Return Shipping
If the return is due to:
Our Mistake
We will cover the return shipping costs.
Customer Preference
The customer is responsible for return shipping charges.
We recommend using a trackable shipping service.
CARVELLO is not responsible for returns lost in transit.
International Orders
International customers are responsible for:
- Customs duties
- Import taxes
- VAT
- Local government fees
These charges are not refundable by CARVELLO.
Return Address
Return instructions and the return shipping address will be provided by our customer support team after your return request has been approved.
Please do not return products without prior authorization.
