Return & Exchange
Effective Date: January 1, 2022
Return & Refund Policy
At CARVELLO, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.
30-Day Return Policy
You may request a return within 30 days of receiving your order.
To qualify for a return:
- Product must be unused.
- Product must be in its original condition.
- Original packaging must be included.
- All tags and accessories must be attached.
- Proof of purchase is required.
Non-Returnable Items
The following items cannot be returned:
- Customized or personalized products
- Made-to-order footwear
- Gift cards
- Final Sale items
- Products showing signs of wear or damage caused by the customer
Exchanges
If you received the wrong size or a defective product, we are happy to exchange it, subject to product availability.
Please contact us within 7 days of delivery.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery and include clear photographs of the product and packaging.
Refund Process
Once your returned item is received and inspected:
- You will receive a confirmation email.
- Approved refunds will be issued to your original payment method.
- Refunds are typically processed within 5–10 business days, depending on your bank or payment provider.
Shipping charges are non-refundable unless the return is due to our error.
Order Cancellation
Orders may be canceled within 12 hours of purchase.
Once an order has entered production or has been shipped, it cannot be canceled.
Quality Guarantee
Every CARVELLO product undergoes quality inspection before shipment.
If you receive a manufacturing defect, we will repair, replace, or refund the product after inspection.
Contact Customer Support
Email: support@carvello.com
Response Time: Within 24–48 business hours
